Director of Customer Digital Experience & Retention
Goodwin RecruitingFort Myers, Florida30+ days ago
Salary
$90,000.00–$110,000.00 yearly
Job description3+ years in customer digital experience or retention marketing within a fast-growing, digital-first brand. Required experience with Gorgias and Klaviyo. Experience in managing customer digital support operations, including ticketing and coaching. Develop and analyze retention and customer experience KPIs, providing actionable insights to leadership. Drive continuous improvement through testing, learning, and innovation in retention channels.
Job Summary
Director of Customer Digital Experience & Retention Perks :
- Competitive base salary in the $90-100k range
- Bonus potential
- 100% employer-paid health insurance for the employee
- Dental, vision, life and pet insurance offered
- 6 paid holidays
- 401(k) with company match
- Bring your dog to work!
Director of Customer Digital Experience & Retention Qualifications / Responsibilities :
post
Jana Walker