IT Field Support Technician_Atlanta

IT Field Support Technician – Atlanta

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role reports to the Territory Supervisor and involves hardware-focused, break-fix services and solutions on various client products. Candidates must have basic to moderately complex troubleshooting skills and the ability to make decisions based on established guidelines.

Responsibilities & Skills

• Communicate clearly in written and verbal form
• Accept and deliver all assigned service calls
• Complete all administrative tasks for each call
• Control and return of assets and inventory
• Provide functional guidance to colleagues
• Perform break-fix support for designated equipment
• Possess excellent customer service skills
• Meet other duties as required to support business needs

Requirements

Benefits

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