IT Specialist

Job Description

Tier 1 Help Desk Technician On-Site (In Office 5 Days / Week)

Direct-Hire / Full-Time

Overview :

We are seeking a motivated, entry-level Tier 1 Help Desk Technician to join our client's on-site support team. This is an excellent opportunity for someone with a strong work ethic, a positive attitude, and a desire to grow in the IT field. If you're a go-getter who wants to gain real-world experience while making a meaningful contribution, we want to hear from you!

Responsibilities :

• Provide first-level technical support to end users via in-person, phone, and email interactions
• Troubleshoot and resolve basic hardware and software issues
• Assist with user account setup, password resets, and permissions in Windows 11 and Microsoft 365
• Support installation, configuration, and maintenance of desktops, laptops, and peripheral devices
• Document support requests, solutions, and follow-up actions in the ticketing system
• Escalate complex technical issues to Tier 2 / 3 as needed
• Maintain a professional, customer-focused attitude and ensure timely resolution of support requests
• Contribute to continuous improvement of help desk processes and knowledge base articles

Qualifications :

Preferred (but not required) :