Senior Field Service Engineer

Job Description

PerkinElmer is hiring for an experienced Sr. Field Service Engineer in Nassau County, NY. As the Senior Field Service Engineer you will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Senior Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.

Job Responsibilities :

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings
• Train and mentor fellow CSEs on best practices for service operations
• Cross trained in multiple discipline product line support
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills :

Basic Qualification :

Preferred Qualifications :

Working Environment :

If you feel that you are a strong fit for this opportunity, please apply today!