Senior Software Engineer - Conversational AI Applications

What We're Building And Why We're Building It.

Every month, millions of people use America's Rewards App to earn rewards for buying their favorite brands and more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through, or enjoying a mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we've delivered over $1 billion in rewards and received more than 5 million five-star reviews from satisfied users.

Our users believe in Fetch, supported by investments from major partners and a range of collaborations from innovative startups to Fortune 500 companies. By being a part of Fetch, you play a crucial role in a platform transforming brand loyalty and cultivating enduring consumer habits with the power of Fetch points. Our commitment to user and partner success is mirrored in our dedication to our employees.

At Fetch, we cherish curiosity, adaptability, and the drive to explore new tools, particularly in AI, to enhance our work efficiency. You don’t need to be an expert but should be eager to learn quickly and think critically. We welcome individuals who challenge the norm, move swiftly, and join us in shaping the future. Recognized as one of America's Best Startup Employers for two consecutive years, Fetch nurtures a people-first culture anchored in trust, accountability, and innovation. We encourage our employees to question ideas, think expansively, and always add a fun element to Fetch.

Meet Fetch Engineering :

Our engineering philosophy at Fetch focuses on innovation, adaptability, and informed decision-making. We thrive in complex environments, making choices based on critical thinking and data, even amidst uncertainty. Proactive problem-solving is essential as we aim for impactful results while upholding high technical standards. You will collaborate with talented engineers, all dedicated to pushing technological boundaries and motivating each other to excel. If you are passionate about solving complex challenges and navigating intricate systems, Fetch could be your perfect match.

About The Role :

Fetch is creating the future of personalized consumer experiences. We’re seeking a Senior Software Engineer for Conversational AI Applications to lead the technical strategy and implementation of LLM-powered systems. You will play a vital role in advancing our key generative AI product, FAST, working with engineers across chat and interactive agent experiences in the company.

This is a high-impact position centered on building production-grade, low-latency chat systems that provide fast, engaging, and dependable experiences at scale. You’ll collaborate closely with product, data, and design teams to bring innovative conversational features to life, transitioning prototypes into proven systems used by millions of Fetch users.

Role Responsibilities :

• Lead the technical strategy, architecture, and implementation of generative chat applications within Fetch.
• Design and develop new features for FAST, Fetch's flagship generative AI product.
• Create evaluation frameworks to measure and enhance conversational quality, latency, and overall user experience.
• Scale and extend LLM-driven systems for FAST, FetchGPT, and Analyst Agents to meet consumer-scale demands.
• Transform prototypes into production-grade systems with robust observability, evaluation, and safety practices.
• Mentor engineers working on chat experiences, elevating design, integration, and responsible AI practices.
• Collaborate with cross-functional partners to deliver chat-first, user-adaptive experiences.
• Utilize AI tools to enhance development, including :
• Testing product ideas in LLM sandboxes.
• Employing AI for code generation, prototyping, and system diagramming.
• Investigating LLMs to improve analyst workflows and interactive insights within FAST and FetchGPT.

Minimum Requirements :

Preferred Requirements :

This is a full-time role allowing flexibility to work in one of our US offices or remotely within the United States.

At Fetch, we provide the tools for you to thrive through :

Fetch is an equal opportunity employer that values diversity and inclusion, treating every individual with respect. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by law. Our dedication to inclusivity ensures everyone has an opportunity to succeed based on their talents and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or religious beliefs, as required by law. If you require assistance with the application process or need an accommodation, please contact us via email.