PEO Client Support Specialist

Job Description

Job Description

GTM PEO partners with businesses to deliver payroll, HR, benefits, and compliance solutions that help them thrive. We are committed to providing exceptional service and building long-term relationships with our clients. We're looking for a Client Support Representative to join our team and be the trusted point of contact for our client companies.

As a Client Support Representative , you'll serve as the primary contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You'll support and coordinate solutions a variety of client needs spanning payroll, HR, benefits, and compliance, while fostering strong relationships to support retention and satisfaction.

What You'll Do

• Act as the main point of contact for assigned clients, providing guidance and support with professionalism and accuracy
• Provide guidance on payroll processing, benefits administration, HR compliance, and related services
• Troubleshoot and resolve client issues, escalating complex matters when needed
• Collaborate with internal teams (Payroll, Benefits, HR, Compliance) to deliver seamless service
• Educate clients on processes, systems, and best practices
• Monitor accounts to identify challenges and opportunities for improved service delivery
• Maintain compliance with federal, state, and local regulations
• Document client communications and follow-ups in the CRM system
• Partner with Payroll Account Managers to support ASO clients

What We're Looking For

Success in This Role Looks Like

Why Join GTM PEO?

Apply to join our growing team today!