Guest Services Attendant

Job Description

Job Description

DUTIES AND RESPONSIBILITIES :

1. To greet and create an environment where the guests will be welcomed in an appropriate manner

2. Provides the highest level of customer and guest services, expedites any and all requests from customers

3. Clean restrooms, office and other equipment and areas as requested

4. Performs opening and closing job duties 5. To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons

6. Being a source of information to guests on various matters such as transport and pricing.

7. May have to operate cash register in an accurate and timely manner. 8. Resolve customer complaints.

9. Maintains awareness of safety issues and reports them immediately to supervisor

10. Other duties as assigned by management

OPERATING RESPONSIBILITIES :

Work performed and composed of a variety of different tasks, calling for the use of sound judgment, and compliance with policies and procedures. Must be a self-starter and be able to work in a team environment to achieve team, department, and company goals. Assists with a number of projects at one time and may be interrupted frequently to meet the needs and requests of customers.

QUALIFICATIONS :

1. Excellent customer service skills – known as someone who goes above and beyond

2. Must have a positive attitude

3. Must have highly effective communication skills and time management skills

4. Must be able to maintain a calm, positive attitude during periods of high activity

5. Ability to manage multiple project simultaneously

6. Excellent attention to detail.

7. Must be able to pass a background check

8. Basic water safety skills

9. Must be able to work in extreme weather conditions

10. Ability to work under pressure.

11. Must be able to work flexible hours on the needs of the property

12. General accounting knowledge and basic understanding of financial statements;