Customer Service Manager

Job Description

Job Description

Company :

Partners Professional

The Customer Service Manager will lead a team responsible for managing daily communication with our customers and internal operations. This position ensures orders, shipments, and inventory updates flow accurately between systems and teams. You’ll act as the bridge between customers, warehouse operations, transportation, and billing—resolving issues, driving continuous improvements, and ensuring we deliver on every commitment. This leader is also responsible for ensuring that all billing is completed timely and accurately, supporting financial integrity and strong client relationships.

Key Responsibilities :

• Lead and mentor a customer service team supporting multiple warehouse and transload accounts.
• Serve as the primary point of contact for escalated customer issues, ensuring quick and effective resolutions.
• Oversee customer onboarding, order management, and data accuracy within WMS / TMS systems.
• Coordinate daily with warehouse, dispatch, and billing teams to maintain smooth operations.
• Analyze trends in service performance, identify process gaps, and implement improvements.
• Prepare and present KPIs and service reports to management and customers.
• Foster a customer-first culture built on responsiveness, accountability, and communication.

Qualifications :

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.