Customer Success Manager

A company is looking for a Regional Customer Success Manager - SMB (Automotive).

Key Responsibilities

Serve as the primary post-sales contact for small business customers

Drive product adoption and help customers achieve their business objectives

Identify upselling opportunities and manage customer renewals to ensure retention

Required Qualifications

1+ years in a customer-facing role, preferably in software or SaaS

Working knowledge of AI technologies and their real-world applications

Technically adept with complex software concepts

Empathetic, customer-centric mindset focused on driving success

Results-driven with a focus on customer satisfaction and retention goals