Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Grow With Us in Rio Rancho

If youre someone who finds purpose in helping others, takes pride in a hard day's work, and enjoys being part of a team that genuinely caresthis might be the opportunity youve been looking for.

Our agency has been proudly serving the Rio Rancho community since 2012. Were currently a team of five, and as we grow, were looking for motivated individuals who bring integrity, energy, and a positive attitude to the table.

But beyond the job itself, heres what makes this a special place to work :

Were a group of people who treat each other like family. We show up for one another, lend a hand without hesitation, and make it a point to check innot just on the job, but in life too. When asked how Ive built such a kind and respectful team, I always say : My goal is to start with nice people.

Were looking for someone whos dependable, kind, and not afraid to roll up their sleevesbut also someone who can share a laugh, celebrate wins (big and small), and bring good energy into the room.

If you want to grow your career in a place where youre valued as a personnot just an employeewed love to meet you.

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Jason Chandler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.