Senior Manager of Revenue Operations, Data & Insights
Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues.
We're looking for a Senior Manager of Revenue Operations, Data & Insights to build and lead our data function across Sales Ops and Marketing Ops. This is a critical player / coach role reporting into the VP of Revenue Operations & Strategy, where you'll lay the foundation for a trusted, scalable, and insight-driven revenue data program.
You'll be responsible for building a high-performing team, owning reporting and analytics, and partnering closely with Finance and RevOps leadership to ensure board-level confidence in our data. If you're excited about creating a single source of truth, launching predictive AI capabilities, and turning data into actionable insights, this is your opportunity to make an outsized impact.
This is a fully remote position open to candidates in the U.S. or Canada. They will be required to complete initial onboarding at our Concord, MA office.
What You'll Own
Data Strategy & Governance
- Establish and enforce data accuracy, validation, and governance standards across Sales, Marketing, and GTM systems
- Build a data dictionary and trusted "single source of truth" for revenue reporting
- Drive adoption of consistent definitions (AQL, MQL, SQL, attribution, bow-tie funnel metrics) across GTM teams
Analytics, Reporting & Insights
Own end-to-end reporting for Sales Ops and Marketing Ops : pipeline, forecast, bookings, attribution, and campaign performanceDeliver evergreen, board-ready reporting in partnership with FinanceProvide proactive insights on trends, risks, and opportunities by identifying leading and lagging indicatorsBuild dashboards and scorecards that enable GTM leaders to take action on performance gapsDeliver data-backed insights to inform process design and improvements, including bookings credit, add-ons, segment-level performance, and deal desk workflowsForecasting & Revenue Process
Lead forecasting, pipeline reviews, and OKR tracking to drive accuracy and accountabilityPartner with Sales Ops and Marketing Ops leaders to align reporting with GTM strategyTranslate complex data into clear, actionable insights for GTM and executive leadershipAI & Advanced Analytics
Evaluate, implement, and scale predictive AI and enrichment tools that improve forecasting, pipeline conversion, and data qualityStand up AI-driven forecast scoring and usage / adoption KPIs to measure AI's impact on GTM workflowsStay ahead of emerging BI and AI capabilities and bring forward tools that accelerate GTM performanceTech Stack & Budget Management
Oversee BI tools (Looker, Tableau, Salesforce Analytics / Einstein) to ensure scalable, reliable reportingAct as Salesforce Admin for data-related needs, with the ability to configure and troubleshoot when requiredPartner with other RevOps teams to ensure full integration and efficiency across the GTM tech stackSupport the VP of RevOps & Strategy in managing the RevOps tech stack budget, evaluating vendor ROI, and building business cases for new investmentsRevenue Growth Levers
Partner with Sales leadership to design, analyze, and measure sales contests, spiffs, and incentive programsProvide reporting to ensure contests drive desired behaviors and ROISurface insights on which levers (pricing, campaigns, contests, enablement) most impact bookings growthSegment-Level Reporting & Economics
Own segment taxonomy and CRM mapping standards to ensure consistent reporting across SMB, Mid-Market, Enterprise, and HotelsLaunch dashboards by segment for pipeline, conversion rates, CAC, and LTV : CACPartner with Finance to define CAC methodology and attribution rules for accurate customer economicsFunnel Conversion & Lifecycle Optimization
Build SLA compliance reporting across Marketing ? Sales ? CSDeliver insights into funnel bottlenecks and handoffs with clear benchmarks for improvementExtend visibility across the full bow-tie funnel, including expansion, renewal, and upsell performanceAnnual Planning & Board Support
Deliver scenario modeling, forecast analytics, and board-ready data packs to support annual planning, QBRs, and SKOProvide proactive recommendations to explain pipeline trends, conversion shifts, and bookings performanceTeam Leadership
Build and mentor a high-performing data and insights teamServe as a player / coachhands-on with analysis while developing talent around youCreate a culture of trust, precision, and curiosity in how data is used to drive decisionsWhat We're Looking For
710+ years in Revenue Operations, Business Intelligence, or Data & Insights roles within B2B SaaS or techProven experience building trusted, reliable reporting functions across Sales Ops and Marketing OpsStrong command of Salesforce, including Salesforce Admin certification (or equivalent experience)Expertise with BI tools (Looker, Tableau, Salesforce Analytics / Einstein) and enrichment tools (ZoomInfo, Clearbit, etc.)Demonstrated success in forecasting, scenario planning, and pipeline analyticsAbility to evaluate and implement predictive AI and automation tools for GTM teamsStrong credibility with GTM leaders and Finance; able to partner cross-functionally to influence outcomesHands-on leader with experience building and coaching high-performing teamsSuccess Looks Like :
Increased trust in data across GTM, Finance, and Executive teamsAccurate, board-ready reporting that drives clarity and confidence in performanceClear insights into pipeline health, bookings, and funnel trends across all GTM segmentsPredictive AI and BI tools embedded into GTM workflows to improve efficiency and accuracyA scalable data function that enables growth at every stage of the funnelSales contests and spiffs that meaningfully improve motivation and results while staying tied to strategic objectivesSmart budget management ensuring the right tools are funded, efficient, and delivering ROISLA compliance reporting and bow-tie funnel visibility that improves handoffs, renewals, and expansionBase Compensation Range : $145,000 - $160,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
What We Offer :
Competitive compensation and comprehensive benefits including medical, dental, vision, life insurance, and 401(k) with company match.Flexible paid time off to promote work-life harmony.Pet insurance to take care of your furry friends.An open, inclusive culture that focuses on collaboration, innovation, and personal growth.The opportunity to work on a product that makes a real difference in the hospitality and event industries.At Tripleseat, we believe in creating a workplace where everyone has a seat at the table. We are proud to be an equal opportunity employer, committed to fostering a culture of inclusion, diversity, and equity. If you're ready to bring your skills and enthusiasm to a fast-growing company revolutionizing the hospitality industry, we'd love to hear from you!
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