Job Description
Job Description
Benefits :
- Competitive salary
- Health insurance
- Paid time off
- Training & development
Do you love helping people through difficult situations?
Then, dont miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened!
Were seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.
Primary Responsibilities
Provide excellent customer serviceCommunicate details to Clients as related to claimsPerform detailed and accurate data entryTake ownership of the job until completedPerform general administration dutiesAssist other departments, as neededPosition Requirements
1+ year(s) of administrative or office-related experienceCustomer service experience, quality assurance, and scheduling a plusExperience in the service industry environment a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesPolite, confident, and excellent customer service skills, including listening and questioning skillsAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailVery self-motivated and goal-orientedAbility to multi-taskCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e., Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareMinimum of HSD / GED preferredAbility to complete a background check subject to applicable law