Service Desk Technician

A company is looking for a Service Desk Professional to assist users with IT-related issues.

Key Responsibilities

Serve as the first point of contact for computer hardware, software, and telecommunications issues

Provide customer service and technical support, including troubleshooting and account management

Document and log incidents using the Service Now tracking tool

Required Qualifications

High School Diploma or GED required

3-5 years of relevant experience in IT support

Experience in troubleshooting hardware, software, and network connectivity issues

Understanding of technical support practices, including ticket documentation and service level agreements

Flexibility for working a rotating on-call schedule