Service Desk Technician

A company is looking for a Service Desk Technician (Evening Shift) to provide operational support services for the Department of Homeland Security.

Key Responsibilities

Provide remote computer support and manage IT incidents and requests

Create and maintain support tickets, ensuring accuracy and timely resolution of service-related issues

Respond to IT-related inquiries and escalate complex issues to higher support tiers as necessary

Required Qualifications

High School Diploma with a minimum of 1 year of relevant experience

Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)

Experience in providing Tier I basic troubleshooting support

Knowledge of ITIL and familiarity with support ticketing systems

Ability to maintain a professional and courteous attitude in customer service interactions