Job Description
Job Description
Salary : $28-$35 / hour
The Test Technician is an integral member of the G&G engineering team. Reporting to the Lead Product Engineer, this team member executes hands on engineering lab activities and is the first line of technical support for our customers. As part of a small, tight knit team, you will see the full product life cycle from new product testing to long term field reliability. This role calls for a strong excellent technical troubleshooting skills, a passion for hands on problem solving, and customer service orientation.
Recently recognized as the fastest growing manufacturer in New York State and the most innovative company in New Yorks Capital Region, G&G Industrial Lighting is a manufacturer of industrial LED lighting products based in Malta, NY. Through relentless innovation and by doing business in alignment with our core values, G&G has grown to become the leading supplier of harsh environment lighting and lighting controls. G&G locally manufactures purpose-built products for the car wash, food processing, mass transit, and industrial markets.
Who will I report to? Lead Product Engineer
Salary : $28-35 / hour
Location : In-person - Ballston Spa, NY
What am I accountable for?
1. Product Testing (40%)
- Collaborate with engineering to develop and execute test plans for new and existing products.
- Document test results by recording data and generating clear reports.
- Communicate insights and feedback from testing to improve the design process.
2. Failure Analysis & Reliability (25%)
Lead the internal field return analysis process, including teardown, root cause determination, and documentation of findings.Maintain accurate records of product returns and communicate trends and critical issues to engineering.Support occasional customer site visits to audit field reliability and assist with complex troubleshooting.3. Technical Customer and Product Support (25%)
Serve as one of the first points of contact for inbound technical support as a part time basis by phone and email, performing basic troubleshooting and escalating complex issues to the Lead Product Engineer.Manage the warranty and returns (RMA) process by entering claims, coordinating hardware returns, and providing timely status updates.Configure control systems to meet the needs of customers.Coordinate with the Product Support Specialist to ensure coverage during peak periods.4. Lab and Equipment Management (10%)
Maintain engineering lab facilities and ensure all test equipment is in good working order with appropriate calibrations.Assist in planning test schedules based on project priorities and equipment availability.Continuously improve engineering lab spaces to be efficient, organized, and safe.Key Measurables
Product teardown backlog.On time completion of validation plans and clear reporting of results.Percentage of assigned tasks or projects completed on schedule.Support ticket first response timeHow do we show up every day?
Positive Attitude
We focus on solutions, not obstacles. We show gratitude and appreciation. We create an environment thats uplifting.Above & Beyond
We consistently exceed expectations. We care deeply for others. We choose whats right over whats easy.Always Learning
We constantly seek out knowledge and new ideas. We challenge the status quo with creative thinking. We solve problems through learning with innovation.Gets It Done (GSD)
We are fast, focused, and efficient. We stay nimble and adapt quickly. We take ownership to make things happen.Detailed Oriented
We approach our work with intention. We take pride in doing things right the first time. We lead with quality in everything we do.What will I need to succeed?
Must align with our Core Values3+ years of experience in product testing, validation, or technical support ORan associate's degree in engineering, engineering technology, or a related technical field.Basic knowledge of electrical and mechanical concepts.Customer focused mindset with excellent written and verbal communication skills.Proven hands on experience with strong knowledge of electrical and mechanical concepts.Ability to thrive in a fast paced, hands on environment.Proficiency with Microsoft Excel.A Gets it Done attitude resourceful, adaptable, and able to drive projects to completion without constant oversight.
