IT Help Desk Support - Level II
K2 Staffing, LLCCranston, RI, United States30+ days ago
Job type
- Full-time
Job descriptionMicrosoft CSP, AZURE, O365 Required : Ability to travel as required (~30%) Must be able to work flexible days / hours - some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired : Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience : Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience : Familiarity with SonicWALL firewalls, Dell / HP / Cisco, managed switches Required Education : Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and / or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA)
Summary
Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician . Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and / or on-call / flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner.
Duties & Responsibilities
- Provide excellent customer service to our clients and partners
- Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets
- Simulates or recreates user problems to resolve operating difficulties
- Ability to manage multiple clients and projects simultaneously
- Ability to work in a fast-paced environment addressing issues promptly
- Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts
- Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
- Setup of desktop and laptop computers
- Performs upgrades to hardware & software
- Understanding of IT security, with the ability to identify and escalate policy violations
- Recommends system modifications or hardware and software improvements to reduce or eliminate user problems
- Tracks client issues and resolutions to assure satisfaction and closure
- Contribute to company knowledge base and continually work to keep documentation up to date
- Performs other duties as assigned
- All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support.
Qualifications & Requirements
Experience with all Windows Desktop OS
Experience with Microsoft Server 2008+
Minimum of 2 to 5 years of experience
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It Help Desk Support • Cranston, RI, United States
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