Customer Success Manager

A company is looking for a Customer Success Lead to build and lead their Customer Success function from the ground up.

Key Responsibilities

Manage a portfolio of customers and build relationships with technical and business stakeholders

Analyze usage patterns and create custom LLM optimization strategies for customers

Establish the Customer Success foundation, including strategy, metrics, and operational workflows

Required Qualifications

5+ years in Customer Success with experience in building or scaling a CS function

Strong track record in retention and expansion

Hands-on approach with a focus on customer engagement

Technical depth with understanding of APIs and technical architectures

Deep knowledge of LLM / AI, including models and tradeoffs