RN-Call Center

It's more than a career, it's a calling.

MO-SSM Health 7980 Clayton RD

Worker Type : Regular

Job Summary :

Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.

Job Responsibilities and Requirements :

PRIMARY RESPONSIBILITIES

• Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
• Obtains and documents a complete and accurate history. Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
• Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
• Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• May guide treatment advice for both the public and health care providers.
• May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
• May acquire knowledge of toxicological resources that are helpful in managing poison cases.
• May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

EXPERIENCE

PHYSICAL REQUIREMENTS

REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS

State of Work Location : Illinois

State of Work Location : Missouri

State of Work Location : Oklahoma

State of Work Location : Wisconsin

Work Shift :

Evening Shift (United States of America)

Job Type : Employee

Department :

8254000010 Poison Control

Scheduled Weekly Hours :

20

Benefits :

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

Flexible Payment Options :  our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

Upfront Tuition Coverage :  we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.