Engagement Director - SAP Delivery Executive

SAP Delivery Lead

The SAP Delivery Lead will provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability, and continuing customer satisfaction. Executive point of contact for programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. Enhance opportunities and take accountability for qualification and closure of new business opportunities at accounts. Own and develop the long-term client relationship on behalf of Capgemini. Provide direction and management of the Account Team, identifying and implementing any development needs as required. Collaborate with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new / add-on business.

Key Responsibilities

Client Delivery and Engagement : Critical issue point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations. Act as a trusted, client advisor. Develop positive relationships and regular contact with key client partners at senior / board level. Lead all aspects of day-to-day delivery of the services provided to the client.

Team Leadership : Set direction, coach, mentor, and lead performance of account team. Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support is available. Work closely with other Business Units / teams to ensure that consistent messages are projected.

Strategic / Business Development : Manage and own client relationships including all commercial, risk, and opportunity development aspects of the services provided. Setting the deal shaping, value articulation, and full-portfolio sales strategy to win SAP centric deals in the context of solving broader business problem and solutions. Working with the Market Unit Sales Leadership and the SAP Practice Leadership to set clear priorities for allocation of resources and investments to maximize the pipeline yield and achieve Booking targets. Accelerate the growth of strategic offers including S / 4 Hana and Cloud.

Required Skills

18-20 years total professional experience with a minimum of 10 years of experience in management consulting or business transformation. Proven experience in a senior client / account management role within the supply side including management of program and account P&L. Consistent record of delivering IT solutions and growing revenue within a major account. Experience operating at CXO level, and ability to demonstrate excellent client relationships. Excellent client engagement able to empathize with and respond to the needs of stakeholders. Bachelor's Degree required in business management or a related field. SAP Certifications preferred.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer : flexible work, healthcare including dental, vision, mental health, and well-being programs, financial well-being programs such as 401(k) and Employee Share Ownership Plan, paid time off and paid holidays, paid parental leave, family building benefits like adoption assistance, surrogacy, and cryopreservation, social well-being benefits like subsidized back-up child / elder care and tutoring, mentoring, coaching, and learning programs, Employee Resource Groups, and disaster relief.

About Capgemini : Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities, and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant.