Training & Implementation Manager

Training & Implementation Manager

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks to name a few!

At the heart of ROLLER is our team which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a passionate Training & Implementation Manager for our software platform to join our Customer Experience team in Austin, Texas.

You will manage the end-to-end implementation of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We're looking for someone who can continue the momentum created by sales and keep driving value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.

What You'll Do

• Be responsible for the successful onboarding of new customers.
• Utilize strong Project Management skills to ensure implementation projects are completed on time and to a high standard.
• You will become an expert in our product and apply a hands-on approach to platform configuration and implementation.
• Gather requirements and configure customer accounts as per their needs.
• Consult with customers to provide information about how to best use our platform for their business.
• Develop strong customer relationships that promote customer retention and loyalty.
• Work cross-functionally to ensure our customers have an incredible experience.
• Work with our payments team in implementing payment solutions both online and in-venue for new and existing customers.

About You

Perks!

What You Can Expect

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.