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Customer Service Representative
Customer Service RepresentativeMissouri Staffing • Saint Louis, MO, US
Customer Service Representative

Customer Service Representative

Missouri Staffing • Saint Louis, MO, US
3 days ago
Job type
  • Temporary
Job description

Customer Service Representative

We are looking for a dedicated and empathetic Customer Service Representative to join a dynamic team in the healthcare industry. This long-term contract position offers an opportunity to make a meaningful impact by providing exceptional support to patients navigating their healthcare needs. If you excel in communication, problem-solving, and thrive in fast-paced environments, this role is for you.

Responsibilities :

  • Deliver compassionate and patient-focused customer service to individuals dealing with healthcare-related concerns.
  • Explain healthcare benefits, assist patients in understanding Explanation of Benefits (EOBs), and clarify claims, billing processes, and payment options.
  • Guide patients through documentation submission, utilizing tools such as DocuSign to ensure efficient workflows.
  • Handle and resolve inquiries from the financial service inbox, providing accurate and timely responses.
  • Review and interpret insurance plans to help patients understand their coverage and financial responsibilities.
  • Collaborate with the team to establish streamlined processes that enhance operational efficiency.
  • Support patients in navigating payment plans and financial obligations with clarity and empathy.
  • Work effectively in a fast-paced environment to address urgent issues and provide solutions.
  • Maintain up-to-date knowledge of healthcare policies and billing practices to offer accurate assistance.

Requirements :

  • Proven experience in customer service, ideally within the healthcare sector.
  • Exceptional communication skills with the ability to convey complex information in a clear and understanding manner.
  • Strong problem-solving abilities and the capacity to de-escalate challenging situations.
  • Familiarity with insurance benefits, claims processes, and healthcare billing procedures.
  • Proficiency in tools like DocuSign and other documentation management systems.
  • Ability to work efficiently in a fast-paced, team-oriented environment.
  • High attention to detail and organizational skills to manage multiple tasks.
  • Previous experience in call center environments handling inbound and outbound customer inquiries.
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    Customer Service Representative • Saint Louis, MO, US