Accounts Receivable Specialist

Accounts Receivable / Credit & Collections Specialist

This position is ideal for someone who thrives in a fast-moving, solutions-focused environment and enjoys managing multiple priorities with accuracy and professionalism. The Specialist will play a key role in driving efficient invoicing, maintaining healthy customer account balances, and ensuring timely collection of outstanding receivables. Success in this role requires strong analytical skills, exceptional attention to detail, and confidence navigating financial systems.

Key Responsibilities

Accounts Receivable & Cash Application

• Process incoming payments daily using ERP system tools, banking portals, and shared departmental mailboxes.
• Verify the accuracy of auto-applied payments and quickly clear open items or discrepancies.
• Maintain daily accuracy of GL accounts related to cash posting; document unapplied payments and short-paid items.

Portfolio & Collections Management

• Monitor an assigned customer portfolio daily, ensuring timely follow-up on outstanding balances, short pays, credit balances, and past-due items.
• Communicate professionally with customers to understand the reason for delinquencies and educate them on proper procedures for claims or adjustments.
• Collaborate with internal teamsincluding sales and leadershipto determine escalation steps for overdue accounts.
• Access customer portals for invoice research, documentation requests, and dispute resolution.

Documentation & Reporting

• Maintain clear and concise account notes, using spreadsheets and ERP data to support customer communication and reconciliation activities.
• Retrieve supporting documents such as PODs, bills of lading, or invoice copies as needed.
• Contribute to AR reporting, order-hold reviews, and additional tasks supporting the department's financial accuracy and performance.

Credit Review & Order Release

• Review orders on hold throughout the day and evaluate payment history, DSO trends, and credit considerations.
• Obtain necessary approvals following company policies and authority guidelines before releasing orders.

Team Collaboration

• Provide backup support for teammates, including coverage for larger or high-profile accounts.
• Assist with other AR-related duties to ensure smooth operations across the department.

Requirements

Qualifications

• At least 5 years of Accounts Receivable experience, ideally within SAP environment.
• Strong analytical capabilities and a commitment to accuracy and organization.
• Proficiency working in financial systems with an ability to shift between tasks seamlessly.
• Excellent communication skills, both written and verbal.
• A proactive, self-directed work style and comfort in environments where priorities can change quickly.
• Must be legally authorized to work in the United States without current or future sponsorship.

Preferred

• Experience working in a high-volume AR or credit & collections environment.
• Prior exposure to order-to-cash processes, customer portals, or dispute workflows.

About the Company

You'll be joining a well-established organization that serves a diverse set of commercial and institutional markets. The company prides itself on delivering reliable, high-quality solutions to its customers and fostering a collaborative, team-oriented workplace. Employees enjoy a supportive environment that values continuous improvement, strong customer relationships, and operational excellence.