HUMAN SERVICES PROGRAM ANALYST - 64004545 1 1

Overview

HUMAN SERVICES PROGRAM ANALYST - OPEN COMPETITIVE

Date : Sep 16, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Responsibilities

This position serves as a Human Services Program Analyst for the Clinical Health Services Division providing high-level administrative support in a confidential capacity. Acts as a liaison for the Division supporting the Medical Services, Dental Services, School-Based Health Clinics, Health Care for the Homeless, and Public Health Preparedness Programs. Duties of the position include :

• Maintains schedules / calendars for the team.
• Arranges and schedules meetings, trainings, and interviews as needed.
• Prepares agenda items and informs attendees and guests of meeting time and location. Prepares minutes of assigned meetings in a timely and accurate manner.
• Prepares and reviews letters, memos, reports, and other correspondence.
• Maintains procedures and forms for Division.
• Receives incoming mail for Division and distributes for action and resolution.
• Receives incoming calls for division and independently responds to inquiries and issues including client complaints, and promptly refers to qualified individuals for action and resolution.
• Updates division web pages, contact information, staff emergency contact information, position descriptions, and CAPs.
• Maintains an effective, up-to-date record retention / filing system.
• Prepares and places purchase requests and P-Card orders and processes invoices for payment.
• Receives invoices from vendors including laboratories for the Division and processes for payment within required timeframes.
• Serves as liaison for vendors and the purchasing department.
• Assists in the monitoring of budgets.
• Serves as a contract manager for the Division with responsibility for preparing, negotiating, reviewing, routing, processing invoices, and monitoring assigned contracts.
• Provides backup administrative support to the Director’s Office as needed.
• Performs other related duties as assigned including emergency duty.

Knowledge, skills and abilities

Ability to use independent judgment and decision-making.

Ability to work independently and manage one’s own time and the time of others.

Ability to use critical thinking.

Knowledge of administration and management.

Knowledge of customer service principles.

Skill in the use of personal computers including Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to communicate effectively with internal and external customers both verbally and in writing.

Ability to develop and maintain effective working relationships.

Skill in computer software programs used to facilitate job duties.

Ability to carry out assignments for Director.

Ability to process invoices for payment.

Qualifications

Minimum : High School Diploma

Experience providing high level administrative support to a manager level position or above

Experience with purchasing related duties, including processing invoices for payment

Preferred :

Three or more years customer service experience

Experience working in a medical clinic environment, including knowledge of medical terminology.

Experience working with state systems including MFMP, WORKS, and / or STMS

Contract management certification

Mission, Vision, and Values

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values : Innovation, Collaboration, Accountability, Responsiveness, Excellence

Location

Department of Health in Pinellas County

205 Dr. Martin Luther King Jr St. N

St. Petersburg, FL 33701

Benefits

The Benefits of Working for the State of Florida :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8 : 00 a.m. to 6 : 00 p.m., Eastern time

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