Community Coordinator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!

Entry Level Position in Anchorage

Full-Time Position Available

Please Note : You must complete a Blood Bank of Alaska application for consideration

Position Title : Community Coordinator

Department : Collections / Recruitment

Reports To : Director of Collections and Recruitment

Position(s) Supervised : None

POSITION SUMMARY

• Organization and coordination of community blood drives at the local and state-wide level with organizations in accordance with Blood Bank of Alaska policies, regulations of the State of Alaska, other accreditation and regulatory agencies such as AABB and FDA, and sound business practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules and coordinates off-site blood drives at local or state-wide organizations.
• Works with Donor Recruitment Supervisor, Director of Collections and Recruitment or designee to determine needed inventory levels to maintain adequate supplies to customer hospitals. Ensures high level of customer service to hosting organization and donors.
• Develop positive relationships between Blood Bank of Alaska and hosting organizations.
• Develop new accounts throughout the local and state-wide community.
• Assist with off-site blood drives, i.e., computer registration and other technical duties as trained and competent to perform.
• Perform on-site inspections of potential blood drive locations to assure compliance with all regulatory requirements; assist the volunteer site coordinator by providing recruitment materials, posters, sign-up sheets, and other information needed to conduct a blood drive.
• Maintains oversight of or coordinates with appropriate designee the transportation of mobile blood equipment, supplies, blood products, and staff, both to and from the off-site location. Assist with transportation or coordination of such as needed.
• Ensures high level of communication with Hospital Services Manager regarding blood product transportation to main location from off-site blood drives, particularly in regards to scheduling needs for product processing staff.
• Ensures key drive information is delivered to mobile teams / management in a timely manner.
• Maintain an up-to-date current year calendar of events / blood drives posted in appropriate location(s) on the BBA network. Must attempt to schedule the majority of blood drives a minimum of three months in advance. Confirm all drives at least 30 days prior to the event.
• Participates with off-site blood drives in surrounding communities, by supporting the coordination of blood drives, communicating information and providing assistance as requested by the supervisor or related designee.
• Exhibits support of BBA values, quality objectives, and customer service standards at all times.
• Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
• Draft thank you letters / certificates for blood drive sponsors, coordinator of in-kind gifts, and other special contributors, mail after final review by Director or designee.
• Develop draft follow-up letter of thanks to pertinent Executive level donor group sponsors for each blood drive. BBA CEO Signature block required.
• Follow all relevant SOPs that relate to this position and assigned duties; document required information on appropriate records.

Other duties as assigned within reasonable scope of this role as determined by supervisor or designee and competent to perform.

CUSTOMER INTERACTION / PROBLEM SOLVING

• Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
• Must maintain professional image and communication with internal and external customers at all times.
• Must make customers needs a high priority in face-to-face, e-mail or telephone contact.
• Must consistently deliver service in a timely, accurate, professional, and friendly manner.
• Demonstrate a high level of problem-solving skills.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to identify needed changes in procedures, practices, goals, direction or structure of the department.
• Ability to communicate to appropriate parties changes effectively and in a timely manner.
• Ability to work effectively to improve the skills of self and other employees by providing clear, specific and helpful feedback, and effective mentoring as qualified to do.
• Demonstrate a positive attitude toward one's work and job.
• Ability to foster a working environment conducive to excellent customer service.
• Strict attention to details.
• Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.
• Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt ones approach as the requirements of the organization / department change.
• Ability to change within the organization or to change job requirements as needed.
• Ability to motivate self and others.
• Maintain clean driving record and liability insurance applicable to being an authorized driver with the Blood Bank of Alaska.
• Ability to maintain confidentiality.
• Knowledge of general safety and quality assurance procedures.
• Good writing skills.
• Ability to adapt to change on a continuous basis.
• Strong computer skills.

EDUCATION

Minimum : H.S. Diploma or GED

Preferred : Bachelor's degree

EXPERIENCE

Minimum three years of marketing experience preferably in a multi-faceted organization with a community needs based mission and high customer / public contact.

CERTIFICATES, LICENSES, ETC.

Minimum : Current Driver's License

WORK ENVIRONMENT

• Potential hazard due to exposure to blood or other potentially infectious materials.
• The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace.
• BBA provides vaccination for Hepatitis B if desired and provides for personal protective equipment as needed for the position.
• Will occasionally be required to work long hours and / or irregular schedule.
• May be required to stand and / or walk for long periods of time.
• Must be able to lift 50 lbs.