Bilingual Interactive Teller Machine (ITM) Teller

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title : Bilingual Interactive Teller Machine (ITM) TellerJob Description :

Summary :

Provides prompt, efficient, and friendly services to clients involving receipt and payment of cash through an interactive teller machine (ITM). Performs a variety of tasks such as processing business and consumer transactions.

Essential Duties and Responsibilities :

Support customer video teller transactions with efficiency and accuracy, utilizing policies and procedures to deliver exceptional client service;

Maintain a thorough knowledge of bank systems while adhering to security and confidentiality standards;

Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures

Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering

Cross sells to appropriate clients when a need is uncovered;

Responds to clients' needs and inquiries in a courteous and friendly manner;

Performs other miscellaneous duties as assigned

Qualifications :

Strong math and problem solving skills

Excellent interpersonal and customer service skills with the ability to cross sale products and services

Must maintain confidentiality of client transactions and Bank records

Team-oriented, possess a positive attitude and work well with others

Good phone voice with professional and well-groomed appearance

Ability to prioritize; handle multiple tasks; and work independently

Strong organizational skills and detail-oriented with high degree of accuracy

Thorough knowledge of bank operations, products, and services offered at the bank

Knowledge of banking laws and regulations including BSA

Bilingual in Spanish is preferred

Supervisory Responsibilities :

None

Education and / or Experience :

High School diploma or equivalent required

Customer service experience required

Experience working in an environment with individual and team goals preferred

Computer and Software Skills :

Skilled in operation of a personal computer, including Microsoft Word and Excel.

Google Suite

IBS

Salesforce

Certificates, Licenses and Registrations :

• None

Equal Opportunity Statement :

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please clickHERE.