Director of AI Innovations

A company is looking for a Director of Digital Innovations to lead AI strategy and operations within customer support.

Key Responsibilities

Evaluate AI tools for performance and manage budgets for AI implementation

Develop and execute a multi-year AI transformation roadmap to enhance productivity and customer experience

Build and lead a dedicated AI team to implement and monitor AI solutions across various customer service channels

Required Qualifications

Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field

10+ years of relevant business experience, particularly in contact center operations or digital transformation

3+ years of experience leading AI / ML solutions in customer service settings

Technical understanding of AI and Machine Learning concepts and applications

Demonstrated success in building and leading cross-functional teams