Customer Service Representative

Customer Service Representative

Customer Service Representative will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. Builds and maintains business relationship with customers by providing prompt and accurate service to ensure customer satisfaction and to promote loyalty.

Responsibilities

Provides exceptional customer service

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Ability to multi-task, prioritize, and manage time effectively

Communicates with customers by telephone, email or in person : Set up new accounts, take or enter orders, track shipments, expediting orders, research and recommend products.

Incoming phone calls, high volume phone queue 30+ calls / day

Reviews open order report daily

Creates RMA requests as needed

Works with purchasing to contact vendors as needed

Participates in training classes as scheduled by Department Manager

Utilizes tools, manuals and catalog to improve technical & product knowledge

Cross trains in all aspects of Customer Service Department

Demonstrates Enthusiasm - be a positive and encouraging presence in the office.

Other duties as assigned.

Qualifications

High School diploma or GED required.

3-5+ years customer service experience required.

2+ years tech support / troubleshooting preferred.

Inside Sales experience a plus.

Heavy Call Center environment experience (parts / products industry, non-service industry)

Sales order system and order entry experience required

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include : 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.