Patient Service Representative-Part Time- Day

Description

Purpose :                           Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.

Essential Responsibilities

• Maintains reception area while ensuring all patients are greeted and check in / out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.
• Verifies all patients insurances online or via the phone and collects copays and co-insurances.
• Post charges and copayments. Enter information on spreadsheet once balanced.
• Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.
• Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.
• Pull charts for nurses to prepare for patient visits. Process medical record requests.
• Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.
• Complete and review disability and workman's compensation forms and obtain physician signature.
• Maintain filing, charting, faxing and all other clerical functions needed for this office.
• All mainlining functions including sending new patient welcome packets the day initial appointment is made.
• Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
• Demonstrates regular, reliable and predictable attendance
• Performs other duties as required

Education and Experience Requirements :

Minimum Knowledge, Skills and Abilities Requirements :

License, Registration, or Certification Requirements :

Environmental Factors

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Potential environmental exposures include, but are not limited to :

Working Conditions :

Manual : Little or no manual skills / motor coord & finger dexterity

Occupational : Little or no potential for occupational risk

Physical Effort : Sedentary / light effort. May exert up to 10 lbs. force

Physical Environment : Generally pleasant working conditions

Company : Vassar Brothers Medical Center

Org Unit : 1464

Department : Amb Surg Facility Svc Med-Mall

Exempt : No

Salary Range : $17.60 - $33.48 Hourly