Virtual Leasing Consultant

Virtual Leasing Consultant

Location : South Carolina or North Carolina

A Virtual Leasing Consultant is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through close. This includes generating and handling incoming prospect traffic, touring available inventory, qualifying applicants and renewing second generation leases. Ensures the successful leasing of apartments by adhering to LIHTC Section 42 Tax Credit Compliance as well as a variety of HUD and Home programs and company guidelines during the application process by sending out verification forms relating to residency history, student status, income, assets, etc. as directed by Management. The Virtual Leasing Consultant will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service.

Essential Duties And Responsibilities

• Demonstrate strong sales skills to both internal and external customer.
• Manage the sales process from start to finish to achieve sales goals
• Ensure that all sales leads via telephone, internet leads, etc. are followed through until considered lost or "closed".
• Answer questions to determine the needs of potential residents.
• May assist with possible virtual tours if needed.
• Close the sale / renewal by effectively communicating the value of the community and NHEs commitment to delivering a quality living environment and home.
• Maintain closing ratio based upon the needs of the community.
• Monitor and follow-up on pending renewal offers.
• Demonstrate customer service skills to both internal and external customers.
• Create and maintain excellent ongoing relationships with potential and current residents.
• Use customer service skills to take resident requests, address resident concerns regarding the leasing / renewal process and resolve them effectively and efficiently.
• May participate in social media marketing to obtain traffic and assist with brand management.
• Prepares and assists with all leasing paperwork in a timely and accurate manner.
• Maintain professional demeanor at all times.
• Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

Knowledge, Skills And Abilities

Qualifications

Educational And / Or Experience

High School Diploma or equivalent required. Six months to one year related experience and / or training; or equivalent combination of education and experience. Good communication skills and an ability to interact with a wide range of people.

Language / Mathematical / Reasoning Ability

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions And Environment

While performing the duties of this job, the employee primarily works indoors at a remote location within NHE market areas in SC and NC. The Employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.

Policies And Procedures

The employee in this job must be knowledgeable about the companys policies and procedures as described in the company Employee Handbook.

Benefits

All full-time employees are eligible to participate in our benefits program. NHE offers :

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE