Account Director

Account Director

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned accounts within the region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below :

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Transaction Management
• Portfolio Administration
• Workplace and Portfolio Strategy

This position provides leadership and management across all aspects of the accounts including, but not limited to :

Service Delivery Standards Excellence

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

Expanding Share of Wallet

Account Risk Management

Essential Functions and Responsibilities :

Manage the financial and contract performance outcome of one or more account teams.

Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives.

Establish and implement the overall vision, strategy and performance metrics to the applicable service lines.

Develop and maintain strong client relationships.

Implement and manage account governance process.

Provide disciplined contract management to meet superior delivery of all contract deliverables.

Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations.

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities.

Oversee risk mitigation and dispute resolution for client and C&W.

Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.

Attract and maintain top talent and provide on-going mentoring to team for superior performance.

Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.

Responsible for revenue generation, account P&L management, profitability and overall financial performance.

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion.

Ensure quantitative and qualitative analytics and evidenced-based decision making.

Key Competencies :

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Financial Management

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

Important Education :

Bachelor's degree required

Master's degree or MBA preferred

Important Experience :

Minimum of 10 years at Senior Management level or other similar capacity

Experience in directly leading and managing multi-discipline teams

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting

Cushman & Wakefield also provides eligible employees with a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. The compensation for the position is $174,250.00 - $205,000.00. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.