Job Description
Job Description
Position Overview :
Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager for store 212 at 9200 Old Seward Highway in Anchorage to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, train and develop Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
Primary / Major Duties and Responsibilities (Essential Functions) :
People Management Skills :
- Create a work culture that makes your store an inviting place to work
- Be a role model who coaches, mentors, and inspires team members
- Delegate tasks to team members and set priorities
- Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
- Participate in store recruitment and create succession plans for the store
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
- Complete and hold team accountable to complete required training within allocated time frames
- Create and / or monitor the creation of efficient weekly store schedules for both sales and support functions
Customer Offering :
Deliver exemplary customer serviceUtilize the 5 Non-Negotiables : Greet, Engage, Build, Add-on, and ThankHelp Store Manager resolve customer complaints regarding sales and serviceReview customer surveys and manage appropriatelyEvaluate programs and promotions for effectiveness and offer recommendations to Area ManagerTo set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the storeFollow the business needs using the heat map of customer flowAll managers are required to work the following schedules :
A minimum of two Saturdays per month, February through NovemberIn December, every weekend is requiredJanuary, flexible scheduling allowed for time offA minimum of one (1) mid-shift (until 7 : 00 or 8 : 00 pm) each weekA minimum of three (3) closing shifts per month (for 2 : 00 am closing stores, only one (1) closing shift and two (2) shifts until 10 : 00 pm required)A minimum of one (1) opening shift per weekFinancial :
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term successMeet or exceed financial targets through partnership with Area ManagerReview and monitor the Loss Prevention program to protect the Company’s inventory and assetsReview financial documentation (invoices, costs, etc.) for accuracyMonitor and make appropriate adjustments to scheduling to achieve labor costDevelop plans with Management, when trends show a deficit to budgetsDay-to-Day Operations :
Ensure all merchandising and pricing guidelines are followedEnsure store is clean and presentable and action any maintenance issuesExecute merchandising programs and track resultsManage communication (mail, email, voicemail)Maintain inventory levels, as well as inventory ordering and receivingRespond to customer complaintsOrganize and / or attend OHS and LP meetings and training sessionsActively aim to increase and share industry knowledgeDevelop relationships with store stakeholdersSet daily tasks for the storeReview flyers, upcoming events, and promotions; execute appropriatelyRegulatory Adherence :
Ensure that OHS, LP, TAP / Rserving, and other regulatory requirements and procedures are implemented and adhered toParticipate in health inspections, audits, and required corrective actionsMaintain First-Aid, LP, and OHS TrainingMaintain TAP or Rserving, and ensure employees maintain TAP or RservingEnsure AK ABC Board and other government guidelines are metAdheres to all Afognak Native Corporation policies, with a focus on Social ResponsibilityQualifications and Experience :
Must be a minimum of 21 years of age or olderMinimum of 1-years’ experience in retail environmentMinimum of 1-years’ supervisory and / or management experience (preferred)Education :
High School Diploma or equivalentTAP or Rserving CertificationFirst-Aid Certificate is considered an asset but not requiredTraining in wine / beer / spirits (preferred, not required)Physical Requirements :
Available to work a varied retail schedule, including evening and weekendsAble to safely lift up to 50 poundsAble to stand for an extended periodComfortable climbing laddersOther Skills and Capabilities :
Highly self-motivatedCustomer service drivenEffective leadership of large teamStrong sales backgroundProven track record of successStrong communication skills (written and verbal)Must be able to pass a Background CheckMust have access to reliable transportationStrong understanding of store operating reports, including P&L statementsWorkplace Hazards :
Robbery and shoplifting – psychological stress, violence and harassmentOverexertion injuriesLifting and Handling MaterialsSlips, trips and fallsKnives and broken glassEqual Opportunity Employer
Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as “Afognak” or “Company”) is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”).
Pay Transparency and Company Benefits
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.
Privacy
Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor (collectively referred to as “Afognak” or “Company”), respect your privacy and treat the information you provide us, including your Personal Information (“PI”) and Sensitive Personal Information (“SPI”), with care. Visit the Company's privacy website for more information.