Pre-Voyage Specialist

Join the Ritz-Carlton Yacht Collection : Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence : The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Ritz-Carlton Yacht Collection seeks an experienced specialist in guest service who will embody our service values to ensure guest expectations are exceeded. In this role, you are primarily responsible for assisting the Sr. Manager, Special Services, and the broader team across multiple departments, ensuring all special service tasks are completed on time and handling customer service issues related to Special Services.

Essential Functions

• Ensure all guest requests are noted on the booking, communicated shoreside to the yacht, and actioned when necessary.
• Handles all guest special requests before departure, ensuring guest satisfaction and facilitating pre-payment and reconciliation as needed.
• Process gift order requests, complete payment, and provide confirmation.
• Assist guests with any medical needs for their voyage to ensure compliance with the Americans with Disabilities Act and the European Accessibility Act.
• Assist in the yacht Visitor process by directing agents to complete required forms by deadlines.
• Works closely with Cruise Hotel Operations for items such as, but not limited to, special orders, including beverage, food, and special shipboard requests, events / celebrations, dining / group dining, cocktail parties, dietary, and medical requests, to ensure guests' needs are met before boarding.
• Assist in managing consent forms required for children traveling in coordination with the Inventory Management team.
• Works with Port Operations on guest shipping requests and port deviation requests as needed.
• Demonstrate the ability to work closely with several departments and communicate clearly, concisely, and promptly.
• Develop and maintain positive working relationships with various departments & shipboard personnel.
• Abide by company policy and department guidelines regarding attendance & phone adherence.
• Provide administrative support to the Post Voyage Specialist as needed, including but not limited to assisting with lost and found inquiries, reissuing onboard invoices / survey links, and managing general guest feedback.

Competency

Education :

Skills & Experience :

Work Environment

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.