Talent.com
Regional Director of Operations - Broward & Palm Beach

Regional Director of Operations - Broward & Palm Beach

South Florida ENT Associates, P.A.Hollywood, FL, US
2 hours ago
Job type
  • Full-time
Job description

Summary

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations.

Scope & Focus

  • Scope : Multi-site management (5–15+ care centers or service lines)
  • Focus Areas : Operational standardization, performance management, growth enablement, and people leadership
  • Reports To : Vice President of Operations
  • Direct Reports : Practice Managers, Supervisors, and select administrative leaders

Key Responsibilities

Operational & Financial Performance

  • Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.
  • Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.
  • Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.
  • Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.
  • Conduct monthly site audits for compliance, facility standards, and patient safety readiness.

    • Leadership & People Development

  • Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.
  • Establish clear management rhythms :
  • Daily : Site-level huddles driven by Practice Managers
  • Weekly : Regional review meetings focused on performance metrics and issue resolution
  • Monthly : Regional scorecard reviews with VP of Operations
  • Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.

    • Physician Relationship Management

  • Serve as primary liaison between operational leadership and physicians.
  • Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.
  • Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.
  • Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.

    • Strategic Execution & Growth

  • Lead operational rollout of new services, technologies, and acquisitions within assigned region.
  • Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.
  • Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.

    • Compliance, Risk & Quality

  • Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.
  • Enforce safety, facility, and quality standards through structured checklists and site visit programs.
  • Lead remediation of audit findings and maintain readiness for internal or external inspections.

    • MSO & Cross-Functional Collaboration

  • Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).
  • Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).
  • Cascade enterprise communications and ensure field readiness for new initiatives.

    • Key Skills & Competencies

    Category

    Competencies

    Driving Results

    Accountability, prioritization, decision-making, problem-solving

    Operational Leadership

    Workflow design, resource allocation, data interpretation, standardization

    Interpersonal

    Relationship building, communication, conflict resolution, negotiation

    Change Leadership

    Adaptability, implementation discipline, continuous improvement mindset

    Cultural Leadership

    Modeling values, fostering engagement, developing people

    Qualifications

  • Bachelor's Degree required; Master's preferred.
  • 5–7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred).
  • Proven record of operational performance improvement and leadership of multi-location teams.
  • Strong analytical, communication, and organizational skills.
    • Create a job alert for this search

    Director Of Operation • Hollywood, FL, US

    Related jobs
    • Promoted
    • New!
    Regional Director of Operations - Broward & Palm Beach

    Regional Director of Operations - Broward & Palm Beach

    South Florida ENT Associates, P.A.Hollywood, FL, US
    Full-time
    Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers w...Show moreLast updated: 1 hour ago
    • Promoted
    Director of Housekeeping & Laundry

    Director of Housekeeping & Laundry

    Loews Hotels, LLCMiami Beach, FL, United States
    Full-time
    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation.Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the ...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    Marquis Association ManagementMiami Beach, FL, United States
    Full-time
    The General Manager will be responsible for the overall management and operation of a luxury residential community, ensuring an unparalleled living experience for residents.The ideal candidate will...Show moreLast updated: 17 days ago
    • Promoted
    Regional Director

    Regional Director

    FirstService ResidentialMiami, FL, United States
    Full-time
    The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalt...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Operations

    Director of Operations

    Real Magic LLCMiami, FL, United States
    Full-time
    Do you love change, leadership, and systems — and seeing people transform their lives?.Are you motivated by growth, incentives, freedom, and the opportunity to travel? Then read on!.Anders Hansen, ...Show moreLast updated: 8 days ago
    • Promoted
    Executive Director of Operations

    Executive Director of Operations

    Seminole Tribe of Florida, IncHollywood, FL, US
    Full-time
    The incumbent in this position oversees the implementation of the Seminole Tribe of Florida Inc.STOFI) company strategies and leads initiatives that support operational efficiency.The individual co...Show moreLast updated: 1 day ago
    • Promoted
    Utilization Review Manager

    Utilization Review Manager

    Mount Sinai Medical CenterMiami Beach, FL, United States
    Full-time
    Care Management Business Operations Manager.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to...Show moreLast updated: 26 days ago
    • Promoted
    Regional Business Director (Palm Beach / Ft. Lauderdale) Johnson and Johnson MedTech, Electrophysiology

    Regional Business Director (Palm Beach / Ft. Lauderdale) Johnson and Johnson MedTech, Electrophysiology

    J&J Family of CompaniesFort Lauderdale, FL, US
    Full-time
    Johnson & Johnson MedTech, Electrophysiology is recruiting a Regional Business Director to join our team in Palm Beach / Ft. Fueled by innovation at the intersection of biology and technology, we're d...Show moreLast updated: 4 days ago
    • Promoted
    Public Health Operations Manager

    Public Health Operations Manager

    Carnival Cruise LineMiami, FL, US
    Full-time +1
    The Public Health Operations Manager is responsible for the management of the brand public health programs and practices that protect the shipboard population from environmental and communicable di...Show moreLast updated: 28 days ago
    • Promoted
    Permanent Operations

    Permanent Operations

    Aya HealthcareFort Lauderdale, FL, US
    Permanent
    Whether you have your eye set on a specific hospital or found a place you'd love to call home, we can help.As the nation's largest healthcare staffing agency, we'll get you in the door faster throu...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Hospital Plant Operations

    Director of Hospital Plant Operations

    Midland-Marvel Recruiters, LLCFort Lauderdale, FL, US
    Full-time
    Community hospital looking to bring on Facilities Management Director! Bonus Incentives!.Ensuring that the all related building systems adhere to Joint Commission standards, as well as local, state...Show moreLast updated: 27 days ago
    • Promoted
    Regional Manager

    Regional Manager

    PDS HealthMiami, FL, US
    Full-time
    Now is the time to join PDS Health.You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Operations Manager

    Operations Manager

    Shady Grove FertilityPompano Beach, FL, US
    Full-time +1
    Enjoy what you do while contributing to a company that makes a difference in people's lives.IVF Florida is backed by one of the premier fertility centers in the United States.We continually seek ex...Show moreLast updated: 3 hours ago
    • Promoted
    Regional Director of Operations - Broward & Palm Beach

    Regional Director of Operations - Broward & Palm Beach

    Elevate ENT PartnersHollywood, FL, United States
    Full-time
    Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers w...Show moreLast updated: 23 hours ago
    • Promoted
    Regional Operations Consultant

    Regional Operations Consultant

    Amerant BankMiramar, FL, US
    Full-time
    As a Regional Operations Manager, you help create the energy and excitement around Amerant Bank providing the right solutions and guidance to Retail, Business Banking and Private Client Group as we...Show moreLast updated: 3 days ago
    • Promoted
    Operations Manager

    Operations Manager

    IICRCMiami Beach, FL, US
    Full-time
    SERVPRO of Miami Beach is looking to add an Operations Manager to our team! The Operations Manager will report to the General Manager and be responsible for managing the restoration division.As an ...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Sales

    Director of Sales

    Marriott InternationalMiami Beach, FL, US
    Full-time
    Functions as the business leader of the property's sales department for properties with bookings exceeding parameters of the Group Sales teams within the Sales Office. Provides day to day leadership...Show moreLast updated: 30+ days ago
    • Promoted
    Service Director, Regional

    Service Director, Regional

    Canon U.S.A., Inc.Boca Raton, FL, United States
    Full-time
    US-GA-Norcross | US-FL-Boca Raton.Accountable for providing direction to and inspection of the processes, policies and activities of the Regional Field Service organization.Ensures consistency in p...Show moreLast updated: 1 day ago