Guest Room Attendant

Omni Houston Hotel Housekeeping Position

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak / Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

In this role, you will be responsible for ensuring the cleanliness and comfort of vacant or occupied guest rooms to our established standards.

Responsibilities

• Maintain the cleanliness in the guest room according to SOP'S.
• Ensure the Select Guest and VIP room are serviced to SOPs.
• Change bed linens, make beds, and replace towels and amenities.
• Vacuum, dust, and polish furniture, fixtures, and fittings.
• Clean bathrooms, including scrubbing sinks, toilets, and showers.
• Remove room service tables and trays from guest rooms.
• Replenish amenities such as toiletries and supplies.
• Report any maintenance issues or damages to the appropriate department.
• Complete daily task sheet assignment.
• Monitor and report DND (do not disturb) rooms.
• Report and return Lost & Found items to Housekeeping.
• Maintain and protect work equipment.
• Maintain cleanliness in GRA's truck.
• Stock GRA 's truck with linen and guest supplies.
• Maintain cleanliness and organization in floor linen closets.
• Report any changes in the room status.
• Maintain clear and efficient communication with supervisor and housekeeping office.
• Report and monitor guest room maintenance issue.
• Participate in a motivating and productive team working environment.
• Adhere to health and safety guidelines and procedures.
• Complete other duties as assigned by management.

Qualifications

Able to maintain a 4-Diamond level of service.

Previous experience in hotel housekeeping preferred.

Ability to work independently and prioritize tasks based on guest needs.

Attention to detail and a commitment to maintaining high cleanliness standards.

Excellent time management skills to ensure rooms are cleaned in a timely manner.

Physical stamina and ability to lift up to 35 pounds and move heavy objects and equipment up to 150 pounds without assistance.

Positive attitude and willingness to provide exceptional customer service.

Flexibility to work various shifts, including weekends and holidays.

Able to work with Management on special projects.

Maintain a professional business appearance, attitude, and performance.

Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.