Claims Phone Support

Overview

Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Analyst.

Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and / or Manager.

Achieve superior customer service and claim handling at the most reasonable cost / efficiency by completing essential claim adjudication tasks including denying, settling, or requesting payments for claims based on coverage and proof of loss.]

Information about the Role, Line of Business and Team :

Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

Job Description

What you will do :

• Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
• Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and / or mail
• Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
• Document complex inquiries and claim status calls and forward to the appropriate claim unit member
• Meet and exceed Key Performance Indicators, including department objectives and service levels
• Provide professional and continuous feedback to management on global training needs
• Serve as a member of the disaster recovery call center team
• Perform other related duties as needed to fulfill job and unit needs
• Serve as a customer advocate in all interactions to provide an outstanding Customer Experience

What YOU will bring to C&F :

Requirements :

What C&F will bring to you

What C&F will bring to YOU :

At C&F you will BELONG

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900 to a maximum of $50,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.

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