Patient Services Representative Coordinator

Job Description

Job Description

UBMD Primary Care is seeking full time Patient Services Representative Coordinator (PSRC) for our Sheridan outpatient clinic located at 2465 Sheridan Drive, Tonawanda, NY 14150. The PSRC is responsible for the management of the front desk. Responsibilities include managing day-to-day PSR employee needs, workloads, and schedules as well as greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees and performing general administrative and other duties as assigned by the Operations Manager. Will order office supplies and manage organizational needs for best efficiency, as well as manage office banking responsibilities. Will manage job assignments for PSR's to monitor workloads (prior authorizations, referrals, new patient process, scanning) and adjust as needed. Provide mentorship and training to PSR's. Assists in quality metric projects such as daily no-show, error weekly work, procedure book management, alignment forms, etc.). Will work as a PSR while managing coordinator responsibilities with duties such as scheduling patient appointments, capturing and verifying patient demographics, insurance, etc., greeting and directing patients, etc.

High school diploma or GED required, Associate's degree preferred. One to two years' experience working in medical reception, preferably in an outpatient clinic setting. Medical terminology preferred and supervisor experience required. Excellent communication, organizational and multi-tasking skills required.

Schedule : Monday through Friday, 8 : 15am - 4 : 15pm with a rotating evening shift (along with other staff).

Excellent benefit package including employer contribution to 401k plan.

Pay range is $22.00 to $24.50 / hour. Full-time 37.5 hours / week. Any offer of employment is contingent upon successful background check and drug screen. AA / EOE

JOB DESCRIPTION

POSITION TITLE

Patient Service Representative Coordinator

LOCATION(S)

Outpatient Clinics

REPORTS TO :

Operations Manager / Director of Clinical Operations

FLSA STATUS : Non-Exempt

POSITION TYPE : Full Time

SALARY RANGE :

$22.00 to $24.50 / hour

SUPERVISORY REQUIREMENTS :

N / A

Job Summary :

• The Patient Services Representative (PSR) Coordinator assumes responsibility for management of the PSR front desk team and all facets of front desk responsibilities. These responsibilities include managing day-to-day PSR employee needs, workloads, and schedule as well as greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees and performing general administrative and other duties as assigned by the Operations Manager.
• Responsible for supervision of all front desk personnel (PSR’s), medical records team and phone personnel (if applicable) including recruitment, training, onboarding, disciplinary / issues, performance reviews, etc.
• Manages front desk monthly staff schedule. This includes managing all staffing needs (managing lunch breaks, changing of shifts, PTO requests, assigning coverage, etc.).
• Problem-solves minor office needs (tech issues, printer issues, postage machine refill, etc.).
• Ordering non-clinical office supplies and managing organizational needs for best efficiency.
• Monitors PSR workload and adjusts as needed (managing additional PSR administrative duties, ensures proper cross training).
• Manages office banking responsibilities.
• Manages other job assignments for PSRs to ensure proper workloads (prior authorizations, referrals, new patient process, scanning responsibilities, etc.) and adjust as needed.
• Manages any patient concerns and elevates to Operations Manager / Director of Clinical Operations as needed.
• Supervise / mentor PSR’s on their daily responsibilities.
• Ensures employees complete all mandatory training by the provided deadlines.
• Completes quarterly / annual PSR reviews and recognition programs.
• Assists in quality metric projects as directed by supervisor (i.e. Daily No-Show Project, Step2 Process, Error Weekly Work, Procedure Book Management, Alignment Forms, etc).
• Participates in regular meetings with Operations Manager / Director of Clinical Operations, and Nurse Manager when appropriate.

Remaining a member of the team with standard PSR duties :

Other Functions :

Qualifications :

Education : High School diploma or GED, Associate’s degree preferred.

Experience : One (1) to two (2) years’ experience working in medical reception and / or customer service, preferable in a clinic setting. Experience in electronic medical records strongly required.

Knowledge, Skills & Abilities

Medical terminology preferred. Supervisory experience preferred. Knowledge of various insurances and procedure codes helpful. Excellent communication skills required. Knowledge of Microsoft Office programs preferred.

Working / Environment Conditions :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.

Equipment :

UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and / or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and / or federal guidelines.