Arete Technologies, Inc. offers innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various companies worldwide. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to grow while keeping the work-life balance intact.
Our team has over 30 years of experience in IT Consulting and Staffing industry, operating on a 24 / 7 model to provide affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
Job Description
Support the Delaware Department of Transportation (DelDOT) Traffic Section staff in areas of router / switch hardware replacement, maintenance, and support, system integration, and support of communication peripherals throughout the State.
Note : This position has an end date of 9 / 30 / 2017, but it is planned to extend beyond that time with additional funding in process.
Duties include :
- Testing of hardware, peripherals, and associated equipment.
- Independent and diligent work practices to complete work in a timely manner.
- Proposing new solutions to problem areas.
- Monitoring work tasks and reporting on statuses to management.
- Planning and implementing redundancy to future or next generation technologies.
- Performing and configuring port-based, protocol-based, and MAC-based VLANs.
- Providing switch architecture, configuration, installation, backup / recovery, and monitoring.
- Performing diagnostics on switches, Command Line Interface structure.
- Configuring port parameters, layer-2 forwarding, and port load sharing.
- Configuring static IP forwarding and IP routing functions.
- Providing basic troubleshooting steps for layer-2 and layer-3 networks.
- Updating relevant documentation to support the enterprise.
- System documentation for troubleshooting, business continuity, and maintenance.
Qualifications :
At least 2 years of experience in computer hardware implementation, troubleshooting, and support.Knowledge of Windows / Linux platform operations, hardware / software functions, and capabilities.Prior experience in estimating and scheduling own work under minimal supervision.Proven track record of resolving assigned issues in accordance with established service level agreements.Prior experience working in a fast-paced team environment.Candidate will be required to travel in the support role throughout the state as required for ITMS site / field visits. Contract is renewable annually, not a short-term project effort.
Skills required
Strong verbal and written communication skills.Prior experience in identifying, tracking, and resolving issues affecting telecom and network applications.Prior experience in developing contingency plans for associated telecom work.Prior experience creating and updating subject matter expert documentation.Prior experience within a customer service environment providing technical, analytical, and diagnostic support.Experience in router VLANS, switch and IP peripheral device implementation, maintenance, and troubleshooting.Experience with 802.11G wireless implementations and support.Experience translating technical terms into layman's language.Experience working with serial communications (RS-232, RS-422, and RS-485).Experience configuring and supporting dynamic routing protocol Open Shortest Path First (OSPF).Experience configuring and supporting the exterior gateway protocol known as Border Gateway Protocol (BGP).Experience working with video encoders / decoders over IP and video control software.Prior experience with IT customer support in a transportation environment.Prior experience coordinating enhancements for network modernization / improvement.Experience actively participating in analysis and evaluation of emerging hardware standards.Additional Information
All your information will be kept confidential according to EEO guidelines.
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