Store Team Leader

Job Description

Job Description

SUMMARY :

The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration & Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.

The Store Team Leader is specifically responsible for :

Delivers results to key metrics :

Reviews customer concerns and resolves them appropriately within established guidelines

Ensures that established standards, plans, plan-o-grams, and advertising / signage are implemented and maintained;

Ensures the facility is neat, clean and organized to prevent injury or accident.

Ensures effective communication with store team, program participants, community and customers.

SUPERVISORY RESPONSIBILITIES :

Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and / or ability required.

EDUCATION AND / OR EXPERIENCE :

Bachelor’s Degree or equivalent required. A minimum of five years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.

Or equivalent combination of education and experience.

LANGUAGE SKILLS :

Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.

MATHEMATICAL AND COMPUTER SKILLS :

WORK ENVIRONMENT :

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.

Physical Demands- Store Team Leader

Frequency

Never

Almost Never

Occasionally

Frequently

Always

Sitting

Standing

Walking

Bending over

Crawling

Reaching Overhead

Crouching

Kneeling

Balancing

Lifting and Carrying

10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 75 lbs.

76 to 100 lbs.

over 100 lbs.

Push / Pull Max Force

0 to 20 lbs.

21 to 39 lbs.

40 to 59 lbs.

60 to 100 lbs.