Resident Experience Officer

Job Description

Job Description

Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties across the tri-state area and across all residential asset classes, including market, stabilized, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting / financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of nearly 30,000 units across some 200 properties in the most challenging housing market in the country.

Established in 1925, Rose Associates possesses a century of New York real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the tri-state region, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

As a Resident Experience Officer, you will be responsible for providing superior customer service to all perspective residents, current residents and property staff utilizing in-depth knowledge of the property and its functions. You will act as the physical counterpart to our digital app, assisting residents and promoting a quality, living experience across the board. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and communicate effectively.

We are looking for an eager and driven individual, willing to take on the responsibility of shaping the residential experience and community at our property. The Resident Experience Officer role is for someone who is passionate about making a change and being at the forefront of an industry shift.

Essential Job Functions

Deliver 5-star service and support to every resident

Resident onboarding support

• Plan / Execute resident events
• Book and manage resident services
• End-to-end communication and support with residents (Mobile doorman, email, in-person)
• Amenity walks
• Handle resident issues, including but not limited to neighbor disputes, maintenance repair orders and resident requests.
• Track resident engagement and participation for events utilizing surveys and social media.

Resident Experience Officer additional responsibilities

Work with on-site team as the liaison between the residents and the on-site team

Qualifications

Proficient in Microsoft office, Canva, property management platforms (Yardi) and database management programs to complete required reports

Physical responsibilities

Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.

In addition to base compensation, significant incentive pay and full benefits packages are available.

Hourly pay range : $28.85 - $31.25

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