Director, Communications, Information and Technology Department

Director Of The Communications, Information And Technology Department (CITD)

Miami-Dade County is seeking a visionary, innovative, and strategic leader to serve as the Director of the Communications, Information and Technology Department (CITD). This role provides a unique opportunity to shape and modernize the County's digital government and enterprise communications, uniting technology, data, strategic messaging and marketing. CITD plays an essential role in the County's mission and commitment to deliver secure, modern services while building public trust by providing clear, accessible, and consistent information that deepens public education and strengthens connections between government and the community. The CITD Director will oversee a comprehensive portfolio that brings together enterprise strategic communications, digital engagement, customer experience, and technology services under a shared vision. The position provides executive leadership to manage and modernize the County's technology infrastructureincluding networks, data centers, cybersecurity, telephony, and enterprise systemswhile also guiding countywide public communications strategies and digital platforms that connect with residents, deliver seamless services, and enable innovation across government.

CITD is comprised of 1,130 employees with a proposed FY2025-2026 operating budget of approximately $305M and a capital budget of approximately $394M.

Key Responsibilities

• Strategic Leadership : Provide vision and direction for enterprise communications, data intelligence, customer experience, and technology infrastructure strategies to support County goals and priorities.
• Customer Experience Innovation : Lead efforts to transform service delivery using user-centered design, data-driven decision-making, and emerging technologies to enhance accessibility and deliver seamless, resident-focused interactions.
• Enterprise Communications : Oversee strategic public communications, digital platforms, marketing, and public education strategies to ensure transparent and consistent information for the community.
• Technology Infrastructure & Cybersecurity : Direct the modernization and integration of enterprise IT systems, ensuring robust network security, operational resilience, and scalable infrastructure to support Countywide needs.
• Data-Driven Insights : Champion the integration of analytics, customer feedback, and performance metrics to inform decisions, optimize services, and drive innovation.
• Collaborative Leadership : Serve as a key member of the Mayor's leadership team, working closely with the Chief Administrative Officer, Board of County Commissioners, department directors, and external stakeholders to align enterprise priorities and advance County initiatives.

The ideal candidate must have :

About Miami-Dade County

Miami-Dade County is the largest county in Florida with approximately 2.7 million residents. The County has a strong Mayor form of government.

The Board of County Commissioners (BCC) is the legislative body, consisting of 13 members elected from single-member districts. Members are elected and serve one four-year term and may serve up to two consecutive four-year terms. The Commission chooses a Chairperson who presides over the BCC and appoints the members of legislative committees.

In January 2025, the Miami-Dade County transitioned to include five Constitutional Offices with elected leaders including Sheriff, Clerk of Court and Comptroller, Property Appraiser, Tax Collector and Supervisor of Elections.