Customer Service Rep

Job Summary

Looking for full time employee, the position will include nights, weekends, and holidays.

Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty’s policies and procedures
• Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Answer telephone calls in a timely manner in accordance with best practices and policy standards
• Liaise with various Thrifty departments
• Achieve personal sales goals while supporting the goals of the team
• Answer questions and provide directions in a courteous and expeditious manner
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Keep work area organized and free of clutter

Mandatory Requirements:

• High School diploma or equivalent
• A minimum of one year of sales or customer experience in a high volume or service oriented environment
• Passion for customer service and attention to detail - Goes the extra mile
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including nights, weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.