Service Appointment Coordinator

Service Appointment Coordinator

Location : Henderson NC

Department : Service Department

Employment Type : Full-Time

Dealership : Classic Toyota of Henderson

About Us

Classic Toyota of Henderson is a trusted and award-winning Toyota dealership dedicated to delivering exceptional customer service. Were looking for a Service Appointment Coordinator to join our growing team and serve as the first point of contact for customers scheduling vehicle service.

Job Summary

The Service Appointment Coordinator is responsible for handling inbound service calls scheduling repair and maintenance appointments managing the service appointment calendar and ensuring customers receive a smooth and professional experience from the moment they contact the dealership.

Key Responsibilities

Answer incoming calls and online inquiries related to service scheduling.

Schedule appointments efficiently based on technician availability and shop capacity.

Confirm and update customer information in the CRM / DMS (e.g. CDK Eleads)

Provide accurate information about recommended maintenance recall notices and service processes.

Make outbound calls for appointment reminders follow-ups and declined service opportunities.

Maintain a high level of professionalism and customer care.

Coordinate with service advisors technicians and parts staff as needed.

Help manage service drive flow by monitoring appointment volume.

Document all customer interactions accurately and thoroughly.

Qualifications

Required :

High school diploma or equivalent

Experience in customer service call center hospitality or automotive environment

Strong communication and phone etiquette skills

Ability to multitask in a fast-paced environment

Computer proficiency and comfort with scheduling systems

Preferred :

Previous dealership or automotive service experience

Familiarity with Toyota products services and maintenance schedules

Knowledge of CRM / DMS platforms (e.g. CDK Eleads)

What We Offer

Competitive hourly pay performance bonuses

Health dental and vision insurance

Paid time off and holidays

Employee discounts on vehicle purchases and service

Career development and Toyota training programs

A positive team-oriented work environment

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Experience : years

Vacancy : 1