Weekend Warrior - Front Desk / Member Services Representative

Job Description

Job Description

Reports to :

Manager

Requirements :

• Ability to work Saturdays and / or Sundays are a MUST! Can be any combination of opening or closing weekend shift.
• Weekday shifts can be added in addition to the weekend coverage
• Fluent in English, Spanish a plus!
• Proficient reading and writing skills
• Computer Skills
• Friendliness
• Great attitude

Special Skills :

• Strong customer service skills

Responsibilities :

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services : tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings :

• Monthly or Weekly Department Meetings Employee Training Meetings