Tier 3 IT Support Technician

Tier 3 IT Support Technician

Location : St. Petersburg, FL - Full-Time, on-site

Hourly Range : $28.85 - $33.65 / hour

Who We Are

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note : Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

The Opportunity

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers , the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

What You'll Do Lead Software Testing, Approval & Deployment

• Design, develop, and maintain a centralized software repository for internal users and IT staff.
• Package and deploy applications in hybrid local / cloud environments.
• Ensure software compatibility, license compliance, and cross-platform functionality.
• Provide administrative support for cloud-based tools such as Google Workspace .
• Support users with software installation, operation, and updates.

Mobile Device Management

Tier 3 Service Desk Support

Qualifications Required

Preferred

Work Environment

Physical Demands

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation / gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.