Talent.com
Customer Retention Manager
Customer Retention ManagerJobot • Kaysville, UT, United States
Customer Retention Manager

Customer Retention Manager

Jobot • Kaysville, UT, United States
1 day ago
Job type
  • Full-time
Job description

High Impact Role at a Leading IoT Company

This Jobot Job is hosted by : Luke Moussalli

Are you a fit? Easy Apply now by clicking the "Apply" button

and sending us your resume.

Salary : $100,000 - $150,000 per year

A bit about us :

We are a leading provider of IoT connectivity solutions, delivering reliable and secure managed wireless services to businesses across industries. Headquartered in Kaysville, Utah, we are recognized for innovation, strong customer partnerships, and rapid growth. We foster a collaborative, growth-oriented environment where each team member plays an integral role in shaping the future of connected technology.

Why join us?

  • Competitive salary with $150K OTE (base plus retention bonus tied to saved ARR)
  • Flexible hybrid schedule with office in Kaysville, UT (84037)
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and company holidays
  • Professional development and training opportunities
  • Collaborative culture with high visibility to executive leadership

Job Details

We are seeking a Customer Retention Manager to own revenue retention for at-risk accounts and drive measurable impact across our customer base.

Responsibilities :

  • Own revenue retention for at-risk mid-market accounts and lead high-stakes retention conversations
  • Diagnose churn drivers, deploy save strategies, and negotiate retention offers beyond simple discounts
  • Operate autonomously within clear guardrails while escalating only major strategic accounts
  • Track key retention metrics including save rate, offer ROI, and churn patterns
  • Partner closely with Sales, Account Management, and Executive Leadership to align on retention strategy
  • Qualifications :

  • 2+ years in retention, renewal, or save-desk roles within a SaaS or recurring revenue environment
  • Proven ability to manage churn-risk situations with calm and effective communication
  • Strong commercial acumen and negotiation experience owning retention outcomes
  • Resourceful problem solver who acts quickly and decisively under pressure
  • Bonus : experience developing retention frameworks or playbooks from the ground up
  • Interested in hearing more? Easy Apply now by clicking the "Apply" button.

    Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

    Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

    Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy

    Create a job alert for this search

    Manager Customer Retention • Kaysville, UT, United States

    Related jobs
    Customer Success Manager (Support & Retention)

    Customer Success Manager (Support & Retention)

    Chargezoom • Salt Lake City, UT, US
    Full-time
    Customer Success Manager (Support & Retention).Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial p...Show more
    Last updated: 30+ days ago • Promoted
    Branch Service Manager-Cottonwood Heights

    Branch Service Manager-Cottonwood Heights

    BankTalent HQ • Cottonwood Heights, UT, United States
    Full-time
    Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base.As we build upon our 150-year legacy and usher in the next generation of bankin...Show more
    Last updated: 2 days ago • Promoted
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border Protection • Morgan, UT, United States
    Full-time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show more
    Last updated: 8 days ago • Promoted
    Shift Manager

    Shift Manager

    Arby's • Tooele, UT, US
    Full-time
    We’re glad you’re here.You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. You’re in the right place if y...Show more
    Last updated: 30+ days ago • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Wolf Creek, Utah, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    AP Scaled Customer Success Manager

    AP Scaled Customer Success Manager

    BILL • Draper, UT, US
    Full-time
    Ap Scaled Customer Success Manager.At BILL, we believe in empowering the businesses that drive our economy.By replacing outdated financial processes with innovative tools, we help businessesfrom st...Show more
    Last updated: 12 days ago • Promoted
    Office Manager-Community Development

    Office Manager-Community Development

    Morgan County • Morgan, UT, US
    Full-time
    Office Manager - Community Development.Planning & Development Director.The Office Manager is responsible for overseeing the daily administrative operations of the Planning & Development Off...Show more
    Last updated: 23 days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Huntsville, UT, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Revenue Cycle Manager

    Revenue Cycle Manager

    Rocky Mountain Laboratories LLC • Layton, UT, US
    Full-time
    Rocky Mountain Laboratories – Draper, UT.Rocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely di...Show more
    Last updated: 18 days ago • Promoted
    Area Maintenance Manager, Signature Collection - Year Round

    Area Maintenance Manager, Signature Collection - Year Round

    Deer Valley Resort • Bountiful, UT, United States
    Full-time
    Year RoundClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting...Show more
    Last updated: 1 day ago • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border Protection • Mountain Green, UT, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 8 days ago • Promoted
    Work from Home

    Work from Home

    Earn Haus • Huntsville, UT, United States
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border Protection • Eden, UT, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show more
    Last updated: 8 days ago • Promoted
    Purchasing, Supply and Logistics

    Purchasing, Supply and Logistics

    Navy • Morgan County, UT, United States
    Full-time
    ABOUT The success and safety of every mission depend on getting needed supplies, materials, and equipment at a moment’s notice. The service members of the Purchasing, Supply & Logistics community ma...Show more
    Last updated: 16 days ago • Promoted
    Customer Success ManagerSalt Lake City, UT

    Customer Success ManagerSalt Lake City, UT

    Coast • Salt Lake City, UT, US
    Full-time
    Coast is re-imagining the trillion-dollar U.B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many million commercial dr...Show more
    Last updated: 1 day ago • Promoted
    Reserve Entomologist

    Reserve Entomologist

    United States Army • Morgan County, UT, United States
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 16 days ago • Promoted
    Revenue Cycle Manager

    Revenue Cycle Manager

    Rocky Mountain Laboratories • Draper, UT, US
    Full-time
    Rocky Mountain Laboratories specializes in molecular diagnostics for infectious diseases and toxicology.We are dedicated to delivering accurate and timely diagnostic information and are committed t...Show more
    Last updated: 18 days ago • Promoted
    Engagement Manager (Managed Services)

    Engagement Manager (Managed Services)

    Gong • Salt Lake City, UT, US
    Full-time
    Engagement Manager (Managed Services).Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and busine...Show more
    Last updated: 30+ days ago • Promoted