Customer Service Manager

Managed Customer Service Representative

Responsibilities :

• Manage a team of 6 Customer Service Representatives
• Coach team and give feedback
• Develop a strong working rapport with our national customer base.
• Strategically collaborate with customers, peers, and management.
• Review customer requests and provide quotes to match their requirements.
• Follow up via email and phone to determine the status of quotes.
• Receive and enter customer orders accurately.
• Coordinate shipping to meet customer expectations.
• Effectively collaborate with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
• Review and resolve any customer issues that may arise.
• Commit to daily learning and give 100% effort.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The work environment is a professional office setting. The role involves using technologies such as SAP and Microsoft Office suite. The work schedule is Monday through Friday, from 7 : 00 AM to 4 : 30 PM. The dress code is business casual.

Job Type & Location :

This is a Contract to Hire position based out of Lodi, California.

Pay and Benefits :

The pay range for this position is $36.05 - $40.86 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Lodi,CA.

Application Deadline :

This position is anticipated to close on Oct 15, 2025.