Operations Manager - Low Voltage (Alarm, Security, CCTV, Access Control Experience)

Langston Security Team Operations Manager

Welcome to the Langston Security Team! We are excited for you to join the team. We have been growing while cultivating that intimate family feel in the workplace. A place where team members are known by name and not by a number. We strive for excellence, and focus on building long-lasting relationships, creating raving fans and culture. Everyone on the team plays an important role, and your role is no exception. Please review your position carefully and let us know if you have any questions. Again, welcome!

Mission

"We integrate high-quality low-voltage technology for commercial properties. We provide timely and efficient service while building long-lasting relationships."

Vision

"To create a better quality of life while making a positive difference in our communities."

Values

Safety - #1 Priority, Security Integrating systems through one source, Relationships establishing long-lasting relationship and creating raving fans, Community making a positive impact on those we serve through integrity and accountability

Role

The Operations Manager is responsible for overseeing and coordinating day-to-day business operations, ensuring smooth workflows, and maintaining high levels of efficiency across the company. This role requires a strategic leader with a hands-on approach who can manage resources, optimize processes, and foster collaboration across departments to ensure projects are completed on time, within budget, and to the highest quality standards. This position reports to the Chief Operating Officer (COO).

Essential Functions

Operations Management and Process Improvement

• Develop, implement, and optimize operational processes to increase efficiency and quality.
• Monitor day-to-day business operational progress and resource allocation, ensuring deadlines are met.
• Collaborate with Project Managers, Sales Manager, Accounting Manager, and Client Support Manager to address operational challenges and identify areas for improvement.

Team Leadership and Coordination

• Oversee field teams, technicians, and warehouse team ensuring alignment with company goals.
• Oversee Project Managers and Client Support Manager ensuring alignment with company goals.
• Conduct regular team meetings to communicate objectives, provide updates, and ensure accountability.
• Assist in hiring, training, and developing employees to build a high-performing team.
• Conduct regular performance reviews and one-on-one development meetings with direct reports.
• Certify training on direct report training plans and documents training communication forms within the Company's standard operating processes.

Budget and Resource Management

• Work with the COO to manage budgets, reduce costs, and improve profitability.
• Ensure optimal use of resources and monitor project budgets to prevent overruns.
• Manage equipment, materials, and inventory to support operational needs.
• Collaborate effectively with the Sales Department to ensure efficiency with bids and estimates.

Customer Satisfaction and Quality Control

• Ensure projects meet client expectations in terms of timelines, quality, and service delivery.
• Address client concerns promptly to maintain satisfaction and build long-term relationships.
• Implement quality control measures to ensure compliance with company standards and client requirements.
• Ensure value chain processes are implemented and driven by the team within the Operations Department clarify and verify the receiving of and supplying of information.

Safety and Compliance

• Monitor compliance with industry regulations, safety protocols, and internal policies.
• Conduct safety audits and enforce corrective actions to minimize risks.
• Promote a culture of safety and ensure all employees adhere to OSHA standards.
• Participate as a Safety Committee advocate and meet with the committee on a quarterly basis.

Reporting and Documentation

• Prepare operational reports for the executive officers, highlighting performance, issues, and solutions, submit weekly reports as directed.
• Maintain accurate records of operational activities, budgets, and key metrics.
• Implement tools and systems to track day-to-day business operation progress and staff performance.
• Assist with reporting updates of alarm monitoring accounts, cloud memberships, and service agreements and assisting the Client regarding escalated inquiries.
• Ensure proper protocols are followed for Client account cancelation requests and report to upper management regarding client requests to cancel accounts.

Qualifications

• Experience: 5+ years of experience in operations, project management, or a similar role, preferably in the security or construction industry.
• Technical Skills: Familiarity with security systems, such as CCTV, access control, and alarm systems.
• Software Proficiency: Experience with project management tools, Microsoft Office Suite, timekeeping software, and CRM software. Knowledge of Service Titan helpful.
• Education: Bachelor's degree in business administration, Operations Management, or related field (or equivalent experience). Proven experience installing and servicing CCTV, access control, alarm, and audio-visual systems.
• Strong leadership and team coordination skills
• Excellent communication and organizational abilities
• Proficiency in using Microsoft Office Suite, Electronic time keeping records, and relevant security system software
• Ability to work in various environmental conditions and temperatures
• High level of adaptability and willingness to learn new systems and processes
• Strong documentation skills and attention to detail
• Commitment to maintaining company confidentiality and standards
• Memorize and uphold the company's vision, mission, and values
• Comply with all safety standards, laws, and regulations at all times
• Initiative to communicate effectively with management
• Flexible to handle other assigned duties as needed

Skills/Qualifications/Work Conditions

• Must be able to pass a background and driver's license (MVR) check
• Must be able to pass a drug test according to company policy and laws and regulations
• Must possess a valid Arizona Drivers license
• Ability to read, write and speak English proficiently
• Professional in appearance and presentation
• Ability to be an effective team member through strong productivity skills while assisting team members
• May be required to work long hours without advance notice and must be able to work a flexible schedule
• Exceptional organizational skills
• Maintain Company property in good working order
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Will be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective equipment and devices and/or awareness of personal safety and safety of others
• Must be able to maintain visual acuity and alertness for long periods of time including long periods of driving a motor vehicle
• Must be able to work in the field and in the office