Application Support Engineer (Systems Engineer) - Remote

Zions Bancorporation's Enterprise Technology and Operations team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are currently seeking an experienced Application Support Engineer (Systems Engineer) that understands the BaNCS application and how it integrates with the different components / processes within the Bank. The primary purpose of this position is to provide third-tier applications support for existing and new applications. The Application Support Engineer works with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors and customers to ensure thorough analysis of incidents and business circumstances involved. The Application Support Engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. This is an excellent opportunity within a dynamic group in our organization.

Responsibilities :

• Troubleshooting and testing to identify the possible cause of incidents
• Determining the appropriate course of action to resolve the issues with minimal business disruption
• Setup and maintain critical alerting for the application
• Installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The Engineer will serve as liaison between departments and prepare necessary documentation in the support of various applications.
• Utilize application knowledge to effectively troubleshoot, diagnose and resolve problems.
• Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved.
• Partner with vendor for the assigned application to learn from them as much as possible
• Available for 24 / 7 On Call rotation as needed to support the BaNCS application

Qualifications :

Location :

This position can be located 100% remote within the United States or located at the new Zions Technology Center in Midvale, UT.

Pay Range : $100,000 - $130,000 (Based upon relatable skills / experience)

Benefits :

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.