Senior Account Manager

ADP is hiring a  Senior  Accoun t Manager .

• Are you ready   to join a   company offering   career advancement   opportunities throughout your career journey?
• Do you want to join a company with   award-winning   training   and   world-class service guidelines   to help you achieve success,   growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be   an   opportunity   for you. Read on and decide for yourself.

In this role, you will   serve as ADP's front-line for   solving clients'   challenges, including issue resolution, answering questions,   helping clients,   training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change   –   your #1 goal is to help clients   who have between   50 - 999 employees. Still, every day will be different because the   questions you receive   will vary, as will the   solutions   you provide   each   client. There   will be no shortage of new   questions you'll receive, which will   keep things   interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP :   We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people   make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the  OneTen  coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel :   http : / / adp.careers / DEI_Videos

Ready to #MakeYourMark?    Apply now!

To learn more about Client Services at ADP ,   watch here :

https : / / adp.careers / Client_Services_Videos

WHAT YOU'LL DO :   Responsibilities

What you can expect on a typical day :

Be a   Trusted Advisor and Problem Solver.   You will use your wide   breadth   of expertise to help ADP's clients solve problems   for time-sensitive   issues   by taking a broad perspective to identify solutions, resolve issues, and provide solutions.   You   will   take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships.   You will build   relationships with clients using the phone, email, and / or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of   "Integrity is Everything."

Educate and Provide Recommendations.  You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.  You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE :   Required Qualifications

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences   could include :

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

What are you waiting for?   Apply now!

Jobs.adp.com

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https : / / jobs.adp.com / life-at-adp / t o learn more about ADP's culture and our full set of values.