Experienced Appointment Coordinator - Automotive BDC

Job Description

Job Description

Join the Mark Toyota Family – Where People Come First!

For over 36 years, Mark Toyota of Plover has proudly served our community as a family-owned dealership built on trust, respect, and exceptional customer service. We believe in doing things the right way — by taking care of our customers and our team members.

If you’re an energetic, detail-oriented professional who loves helping people and thrives in a fast-paced environment, we’d love to have you on our team as an Experienced Appointment Coordinator in our Service Department.

What You’ll Do :

As an Appointment Coordinator, you’ll be the friendly voice and helpful guide for our guests - ensuring every service visit starts and ends with a great experience.

Key Responsibilities :

Greet and assist customers over the phone, email, and text — scheduling service appointments efficiently and accurately

Help customers identify their service needs and explain maintenance recommendations

Learn and master our scheduling system to ensure the Service Department runs smoothly

Make follow-up calls after service visits to ensure satisfaction and encourage return business

Conduct follow-ups on declined services to help customers take care of their vehicles and generate additional sales opportunities

Support the Service Manager with additional administrative and customer service tasks as needed

What We’re Looking For :

Prior experience in appointment scheduling or a customer service role (automotive experience a plus!)

Excellent communication and people skills — you enjoy talking to customers and solving problems

Organized, detail-oriented, and able to multitask in a busy environment

Basic computer skills and the ability to learn new systems quickly

A professional, positive, and team-oriented attitude

We’re also willing to train the right candidate who brings great energy and a desire to grow!

Why You’ll Love Working Here :

At Mark Toyota, you’re not just an employee - you’re part of the family. We invest in our people and celebrate our successes together.

Here’s what we offer :

Competitive hourly pay :   $16.00 – $18.00 / hour + incentives

Growth and advancement opportunities within the dealership

Supportive, fun, and team-focused work environment

Medical, Dental, and Vision Insurance (Aflac)

401(k) with company match

Ongoing training (in-house and from Toyota)

Paid holidays and vacation after probation period

Regular team outings and events — pizza parties, taco Tuesdays, and more!

Employee discounts on products and services

Schedule :

Primarily 7 AM – 4 PM, with flexibility to ensure full coverage during business hours

Ready to Join Our Team?

If you’re looking for a place where your work is valued, your growth is supported, and your team feels like family - apply today!

Apply now to join the Mark Toyota of Plover family and help us continue our tradition of outstanding customer service.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.