Akkodis is seeking a Channel Support Specialist for a 6-month contract job with a client in Bartlesville, OK (onsite). Provide exceptional support to channel partners, the internal sales team, and customers. You will be the first point of contact for the transactional and operations questions, issue and complaint resolution, and tracking, as well as advocate for the channel partners across the factories. The Channel Support Specialist will act as the first escalation point to assist the sales team to help resolving issues with channel partners and customers. In addition, you will be responsible for coordinating and training channel partners on the tools available to them for their transactional and operational needs. You will directly interact with customers, channel partners, factories, the sales team, and the channel team.
Shift timing : Monday to Friday (8 AM CST to 5 PM CST)
Pay Range : $27 / hr-$30 / hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
PERFORMANCE MEASUREMENTS
Functional areas of responsibility are completed accurately, timely, and in accordance with established policies and procedures.
Professional business relations exist with Sales Channel Partners. Questions, problems, and information needs are resolved courteously, effectively, and promptly. Assistance is provided as required.
Required documentation, records, reports, and files are complete, accurate, and up to date.
Effective working relations and coordination exist with Company personnel. Information is obtained and conveyed as needed.
Management is informed of area activities and of any significant concerns.
QUALIFICATIONS
Refining processes to achieve better results as a team
Thorough understanding of Quoting, Ordering, and Proposal processes
Basic Knowledge of SAP, Salesforce, or other ERP systems
Thorough understanding of the Channel Support and Order process
Responsible for analyzing customer requirements and preparing a quotation with a cost estimate. Review and understand customer control specifications. Develop control architecture per specifications and equipment requirements. Prepare control functional specifications for systems, stations, and / or work cells. Review and identify control modification requirements of existing equipment to accommodate proposed changes. Prepare cost estimates for system, station, etc., control requirements. Coordinate customer activities relative to controls (i.e, Attend meetings and make presentations).
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at shweta.ojha@akkodisgroup.com
Equal Opportunity Employer / Veterans / Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Procurement Specialist • Bartlesville, OK, US